Montpak International inc. (lemarche.famillefontaine.ca)

In force since September 4, 2023

Introduction

Montpak International Inc. (lemarche.famillefontaine.ca) Inc. is committed to complying with all requirements relating to the protection of personal information set out in applicable law, in particular those governing the collection, use, storage, sharing and destruction of any information relating to an identifiable individual ("Personal Information"), and has applied various measures, practices and guidelines to ensure that privacy and Confidentiality is protected.

This policy describes how Montpak International Inc. (lemarche.famillefontaine.ca) collects, uses, processes, retains, discloses, stores and destroys personal information obtained about users when they browse our Online Sales  Site https://lemarche.famillefontaine.ca (the "Site") or order our meat products or any other product offered by Montpak International Inc. (lemarche.famillefontaine.ca) (the "Products").  Montpak International Inc. (lemarche.famillefontaine.ca) is committed to collecting, retaining and protecting personal information in accordance with the provisions set out in this Policy and applicable privacy laws.

By using the Site, you acknowledge that you have read and understood this Privacy Policy and that you accept and consent to the collection, use, disclosure and processing of your personal information in accordance with the provisions contained in this Privacy Policy. To the extent that you do not agree to these terms of the Privacy Policy, please stop browsing the Site immediately.

What personal information do we collect?

Montpak International inc. (lemarche.famillefontaine.ca) limits the collection and processing of personal information to that which is necessary for the purposes of providing access to and enabling the use of the Site, providing and delivering the Products and for the other purposes indicated by Montpak International Inc. (lemarche.famillefontaine.ca). To this end, Montpak International Inc. (lemarche.famillefontaine.ca) may collect the following personal information when creating a user account:

• Your name;
• Your home address;
• Your email address;
• Your phone number;
• Any other personal information voluntarily provided to Montpak International inc. (lemarche.famillefontaine.ca) when ordering Products, for example, or in comments.

Montpak International inc. (lemarche.famillefontaine.ca) may also collect certain relevant information that you have provided to us when creating your account on the Site. This information will ensure quality service and follow-up from Montpak International Inc. (lemarche.famillefontaine.ca) in the event of specific questions submitted to it regarding the Products.

Payment information on the site

Montpak International inc. (lemarche.famillefontaine.ca) does not collect any information related to the payment of Products on the Site.  Montpak International Inc. (lemarche.famillefontaine.ca) retains the services of SHOPIFY (via "SHOPIFY PAYMENTS"), complying with payment card industry security standards to maintain the confidentiality and security of your payment information. It is this company that will collect your payment information including credit card number, expiration date and any other information necessary to complete the transaction.

Intended Use of Personal Information

The personal information provided will not be used by Montpak International Inc. (lemarche.famillefontaine.ca) for purposes other than those for which it was collected without first obtaining your consent in accordance with applicable laws.  For example, personal information will be used by Montpak International Inc. (lemarche.famillefontaine.ca) to:

Creating an account: It is possible to create a user account on the Site in order to proceed to ordering Montpak International Products Inc. (lemarche.famillefontaine.ca) online. When creating your user account, you will be asked to provide certain personal information.

To the extent that you decide not to provide such information, you may not be able to complete the registration process and order Products, as this information is required to create your personal profile and authenticate you in future logins.

Questions and comments: We may give you the opportunity to contact us with questions or feedback, ideas or suggestions. When you contact us, Montpak International Inc. (lemarche.famillefontaine.ca) has access to any information you have provided or otherwise disclosed, such as your name, email address, telephone number and address, as well as any opinions, questions or comments you have expressed. In addition, if you request a response from us, we may ask you to provide us with your name and contact information if you have not yet disclosed it. Subsequently, our customer service will collect the information necessary to categorize the communication, respond to any request, comment or request information, or to investigate any breach of privacy or other problematic situations.

Storage of Personal Information

Subject to applicable law, Montpak International Inc. (lemarche.famillefontaine.ca) will store personal information only for the purposes for which it was collected and for as long as necessary to fulfill those purposes.

Disclosure of your personal information to third parties

Montpak International Inc. (lemarche.famillefontaine.ca) will not share your personal information with an unrelated third party for its own separate use unless we have obtained your express consent.

Information shared with our business partners

When you transmit personal information to Montpak International Inc. (lemarche.famillefontaine.ca), it may occasionally be transferred to third parties acting for it or in connection with the activities of Montpak International Inc. (lemarche.famillefontaine.ca), for additional use in accordance with the purpose for which the data was originally collected, as well as for the purposes of Product delivery services, evaluation or technical support.

For example, this personal information may be accessible to certain business partners and service providers of Montpak International Inc. (lemarche.famillefontaine.ca) in order to collaborate in the realization of projects or the implementation of programs. In addition, Montpak International Inc. (lemarche.famillefontaine.ca) may establish business relationships with other companies as a promotional partner.

In such cases, these other contracting companies may also have access to your personal information.  Montpak International Inc. (lemarche.famillefontaine.ca) requires third parties, to whom it discloses personal information, to protect such information by applying standards substantially similar to those applied by Montpak International Inc. (lemarche.famillefontaine.ca) and to comply with the requirements of this Privacy Policy.

Montpak International Inc. (lemarche.famillefontaine.ca) also requires that these related third parties refrain from using your personal information for any other purpose that has not been expressly authorized.

Information Shared with Other Third Parties

Personal information may also be transferred to a prospective purchaser or other business corporation in connection with a business transaction or corporate reorganization, for example, if Montpak International Inc. (lemarche.famillefontaine.ca) were to be sold or amalgamated or if substantially all of Montpak International Inc. (lemarche.famillefontaine.ca) assets were to be sold or transferred,  to the extent that such communication is however necessary to make the decision to proceed with the sale or other transaction.

Finally, Montpak International Inc. (lemarche.famillefontaine.ca) reserves the right to use or disclose personal information if it has reasonable grounds to believe that such use or disclosure is necessary to protect its rights, to comply with a legal proceeding, court order or judicial process or for any other purposes set out in law permitting or requiring the disclosure of personal information.

Data integrity and access rights

Montpak International Inc. (lemarche.famillefontaine.ca) takes reasonable steps to ensure that the personal data collected is suitable for its intended use and that it is accurate, complete and current. To do this, you can review, correct and update this data at any time.

You can update or change the information you provided during registration and found in your profile when logging into your user account.

Accessing and Updating Your Information

You have the right to review any files we maintain about you and to request that any inaccurate, incomplete or outdated information be amended by contacting us as set out below. We encourage users to update the information provided to Montpak International Inc. (lemarche.famillefontaine.ca), especially after a change of email or mailing address or a change of name.

Requests for access and correction are free of charge. However, as permitted by applicable law, we may charge a reasonable fee for the reproduction and delivery of documents that contain your personal information, if you wish to receive a copy of those documents.  Montpak International Inc. (lemarche.famillefontaine.ca) will inform you in advance of the amount of these fees, if any.

Security

We use technical, administrative, physical and other safeguards to protect your data against theft, loss, misuse or other unauthorized access.

In addition, we take steps to ensure that our safeguards take into account all known threats. Of course, no company can absolutely guarantee the security of personal information. You should keep in mind that Internet transmissions, especially e-mail transmissions, are never completely secure or error-free, like all other modes of transmission.

Montpak International Inc. (lemarche.famillefontaine.ca, famillefontaine.ca or Montpak.ca) never asks for your account password or banking information by email. If you have received such an email or entered personal information in response to a suspicious email, or on a fake website claiming to be affiliated with the Montpak International Inc. Site (lemarche.famillefontaine.ca, famillefontaine.ca or Montpak.ca), please contact us immediately.

Sending Your Information Outside of Canada

Your information may be processed or stored outside of Canada.  Montpak International Inc. (lemarche.famillefontaine.ca) takes measures to protect your personal information when it is stored or processed in other jurisdictions and to ensure that this information is covered by the same level of protection as that offered by the Canadian and Quebec laws in force and this Privacy Policy. Notwithstanding the foregoing and even if Montpak International Inc. (lemarche.famillefontaine.ca) takes measures to protect your personal information, when personal information is stored or processed in other jurisdictions, its disclosure may be permitted or required in other circumstances under applicable foreign laws and may thus be made available to foreign government authorities and other persons in the country where the Information, or the entity that controls it, is located pursuant to a valid order in that country or as otherwise required by foreign laws and may be used for purposes other than those described herein. By providing us with your information, you understand the above and agree that it may be sent outside of Canada.

Links to Third Party Websites

In some cases, the Site may contain links or references to websites owned by third parties. These links are provided for convenience only. In addition, because these third-party websites are not affiliated with, created or operated by us, this Privacy Policy does not apply to their content or practices.  Montpak International inc. (lemarche.famillefontaine.ca) assumes no responsibility for the practices of these websites.

You are responsible for the decision to visit these sites and the consequences arising from your use of them. Please review the privacy policies of these third parties on each website you visit.

Non-Personal Information

De-identified information, i.e. personal information from which the individual's name and other unique identifying information has been removed so that it can no longer be linked to an identifiable individual, as well as other data, may be used for purposes such as statistical training, research and development.

Information Disclosed by Third Parties

Montpak International Inc. (lemarche.famillefontaine.ca) has or may enter into agreements with business partners such as Google, which offers technological services such as Google Analytics, and others allowing the collection of data on user interactions on the Site. This data collection is done using codes placed on websites that compile data about the pages viewed as well as the type of browsers and devices used. The data collected is then processed by Google, other business partners on their platform, then transmitted to Montpak International inc. (lemarche.famillefontaine.ca) and updated from time to time. The data obtained through these tools are compiled and anonymized to be used for the purpose of improving the Site.

Amendments and Revision of the Privacy Policy

From time to time, Montpak International Inc. (lemarche.famillefontaine.ca) may update this Privacy Policy, particularly as a result of changes in applicable laws, the development of new services and technological advances.  Montpak International Inc. (lemarche.famillefontaine.ca) reserves the right to modify, add or remove portions of this Privacy Policy at any time at our discretion. By continuing to use the Site after this change becomes effective, you are deemed to have accepted it. If you do not agree with the changes to the Privacy Policy, you must immediately stop accessing your account, or the Site.

You can check if the Privacy Policy has changed by consulting the effective date at the beginning of the Policy.

This Privacy Policy is not intended to confer, and does not confer any contractual or other legal rights on or on behalf of any party.

How to contact us

Coordinates

If you have any questions, comments or concerns about this Privacy Policy or the information collection practices of Montpak International Inc. (lemarche.famillefontaine.ca), or if you wish to stop receiving additional communications, please contact us at the following coordinates:

Client Support
support@famillefontaine.ca
5730, Place Maurice-Cullen, Laval, Qc, H7C 2V1

1 800 527-8641